Shipping policy

Shipping

Free tracked shipping on all orders within Sweden. For Denmark, 
Norway, Finland and the rest of the EU, shipping is free on 
orders over 2 000 SEK; below that it is charged at the rate shown 
at checkout. All orders are sent with tracking. Rates are always 
shown before you pay.

Free shipping applies to the delivery method marked as free. If 
you select a different delivery method, a shipping fee will be 
charged.

Processing. Orders are processed within 1–2 business days after 
order confirmation. All products are shipped from our warehouse 
in Sweden.

Delivery time. 2–5 business days within Sweden, Denmark, Norway 
and Finland. 5–10 business days elsewhere in the EU. Delivery 
times are estimates from dispatch, not guarantees, and may be 
longer depending on the receiving country's customs handling.

Tracking. You will receive a tracking link by email when your 
order ships.

Uncollected parcels. If your order is delivered to a local 
pick-up point and is not collected in time, EZELE reserves the 
right to charge any costs that arise.

Damage in transit. If your order is damaged during shipping, 
report it immediately to contact@ezelesweden.com

Faulty or incorrect deliveries. If you receive a faulty item or 
not what you ordered, contact us as soon as you notice. We will 
review your request and cover the return shipping cost. Please 
make sure the items are returned in the condition you received 
them and packed properly to avoid damage in transit.

Discontinued items. If a product is no longer available or has 
been discontinued, EZELE reserves the right to cancel the 
purchase and issue a refund.

Customs and duties. Orders within the EU carry no additional 
duties. For destinations outside the EU, any customs charges are 
the recipient's responsibility.

Returns. You have 14 days from delivery to return an order. Full 
details are in our refund policy.

Email contact@ezelesweden.com for further questions.