Shipping policy

 

Orders are processed within 1-2 days after order confirmation is received. Orders are shipped to the delivery address normally within 1-10 business days, but depending on the receiving country and their customs office handling time, orders can take longer time to arrive to your destination. For security reasons, EZELE online purchases will require personal signature upon delivery.

EZELE offers free tracked shipping on all orders.

EZELE offers worldwide shipping and we always try to choose the best suitable shipping agency for your local shipping address in order to minimize the shipping lead-time. All of our products are shipped from our warehouse located in Sweden. In the case where your order has been delivered to a local service point (pick-up point) and you forget to collect your order in time, EZELE has the right to charge you for any eventual costs that may occur.

If your order has been harmed during shipping, you have to immediately report the incident to our customer support at contact@ezelesweden.com

In the case where you have received a faulty delivery and not got what you ordered make sure to contact our customer support by the time this is observed. We will review your request and get back to you with further information. EZELE will pay the return shipping cost but it is your responsibility to make sure the products are unpacked and in the same condition as you received them. Also be aware that the products have to be packed properly to avoid any damages during the return transport. If the desired product for any occasion is no longer available and/or has been discontinued EZELE reserves the right to cancel the purchase and issue a refund.

Due to global impact of COVID-19, your order may run into unexpected delays.