Refund policy

Private consumers have the right to return the order within 14 days from the date the order has reached the delivery address. This right is only valid if EZELE is notified within these 14 days from the date the order has reached the delivery address and if the product together with its original packaging is returned in the same condition as it was when the consumer received it. EZELE is able to decline a refund if these requirements are not met. Refunds can take up to 5 business days depending on your payment method. Discounted items will be refunded with a gift card when refunded.

Exchange is not possible, you have to place a new order and return the former one back to us.

EZELE does not pay return shipping freight and it is paid by the consumer. You are responsible for the package from the time you send to the time it reaches our warehouse. Please be aware that the products are packed properly in order to avoid any damages during the return transport. It is recommended to send the package back with a tracking shipment option in order to maintain a history of the package and check the location.

Contact refunds@ezelesweden.com for your inquiries and enter your order number on the subject field of the e-mail in order to facilitate a better and a faster communication with our customer support.