Refund policy

Returns and refunds

Private consumers have the right to return an order within 14 
days from the date it reached the delivery address. This right 
is valid if EZELE is notified within those 14 days, and if the 
product together with its original packaging is returned in the 
same condition as received. EZELE may decline a refund if these 
requirements are not met.

How to start a return. Email refunds@ezelesweden.com with your 
order number in the subject line. We will confirm the return 
address.

Return shipping. EZELE does not pay return shipping for change-
of-mind returns; it is paid by the consumer. You are responsible 
for the package from the time you send it until it reaches our 
warehouse. Please pack the items properly to avoid damage in 
transit, and we recommend a tracked service so the package can 
be followed.

Your refund. Once we receive and inspect the return, we issue 
your refund within 14 days. Refunds are made to the original 
payment method. Depending on that method, the money typically 
appears in your account within 5 business days after we issue it.

Exchanges. We do not offer exchanges. Please place a new order 
and return the original to us.

Faulty or incorrect items. If something arrives damaged or is 
not what you ordered, contact contact@ezelesweden.com as soon as you notice. In those cases EZELE covers the return shipping cost.

Warranty. Every piece carries a one-year warranty against 
manufacturing defects. This is separate from, and in addition 
to, your 14-day return right.