Terms of service

These are the terms of use when processing a purchase from
www.ezelesweden.com. Using the website or fulfilling a purchase
from our online store forms a contract between you and SOLBYTEK
AB, org. nr 559275-3833. Please make sure you have read and
understood these terms before making a purchase. Feel free to
contact our customer support for any concerns.

SOLBYTEK AB
Org. nr 559275-3833
VAT SE559275383301
Rosentorpsvägen 43
238 33 Malmö
Sweden

CONFIRMATION

Once you have finalised your order, a confirmation email
including your electronic invoice and order number will be sent
to your email address. All orders are processed within 1–2
business days once your order has been completed.

The electronic invoice serves as proof of your purchase. We
recommend that you save this confirmation in order to maintain
contact with our customer service for any inquiries related to
your purchase. Please double check that you have entered the
correct email and shipping address. It is your responsibility
that the shipping address is correct.

PAYMENT

EZELE accepts payment by credit and debit card, PayPal, Klarna,
Swish, Shop Pay, Apple Pay and Google Pay. All transactions are
encrypted and handled by Shopify Payments, and we do not store
any bank details or card numbers. EZELE does not charge any fees
for card payments, but your bank may charge an additional fee
depending on your card and bank. If a payment is not received,
EZELE automatically cancels the order; please check your account
balance or ensure your card is enabled for internet purchases.

Payment with Klarna results in additional terms and conditions
between you and Klarna. These are presented at checkout when you
choose Klarna as your payment option.

Payment with Swish only applies to customers in Sweden with a
Swedish bank account and a Swedish phone number.

Promotion codes must be entered at checkout and cannot be
applied after checkout has been approved.

TAXES

All prices on www.ezelesweden.com include VAT in accordance with
applicable legislation. For orders shipped to countries outside
the EU, VAT is excluded from the price. Since countries outside
the EU have different VAT rules, tax legislation and import
duties, your order may be subject to these when the package
reaches the delivery address. You are responsible for the
payment of these charges. EZELE has no control over these
charges and cannot estimate their amount. We recommend you
contact your local customs or tax authority for further
information.

ORDERING

We report all orders made in a person's name without their
knowledge to the relevant authority. EZELE reserves the right to
change prices and correct faulty prices on all orders. Where a
price is incorrect and the checkout process has been approved,
EZELE reserves the right to cancel the order and refund the paid
amount in a suitable way.

RETURNS & EXCHANGES

Private consumers have the right to return an order within 14
days from the date it reached the delivery address. This right is
valid if EZELE is notified within those 14 days, and if the
product together with its original packaging is returned in the
same condition as received. EZELE may decline a refund if these
requirements are not met.

Once we receive and inspect the return, we issue your refund
within 14 days, to your original payment method. Depending on
that method, the money typically appears in your account within
5 business days after we issue it.

Exchange is not possible; you have to place a new order and
return the former one to us.

EZELE does not pay return shipping for change-of-mind returns;
it is paid by the consumer. You are responsible for the package
from the time you send it until it reaches our warehouse. Please
make sure the products are packed properly to avoid damage
during return transport. We recommend sending the package with a
tracked shipping option so the package can be followed.

Contact refunds@ezelesweden.com for return inquiries and enter
your order number in the subject field of the email.

WARRANTY

EZELE offers a warranty of one year on all products on
www.ezelesweden.com from the date of purchase. The warranty
covers manufacturing faults. EZELE's warranty is not valid and
no refund will be made for defects or damage caused by:

- External impacts such as heat, fire, water or other fluids
- Intentional misuse or incorrect use leading to dents, broken,
bent or crushed parts, for instance from dropping the product
- Changes due to normal wear and tear or ageing, such as
scratches and worn leather
- Repair or modification using parts not supplied by EZELE

Please contact contact@ezelesweden.com as soon as you notice a
manufacturing fault. We advise you to make your claim as soon as
possible so we can assess it clearly. Enter "reclaim of order"
as the subject of the email and specify your name, address,
order number and a detailed description including images showing
the issue clearly. Our customer service team will examine your
claim in accordance with the conditions above. Where no fault
covered by our warranty terms is found, your claim will be
denied and you are responsible for the return cost of the
product. Fraud attempts will be reported to the authorities and
EZELE has the right to cancel the claim process where a
suspicious case is discovered. Where a fault covered by our
warranty terms is found, we will issue a refund or replace the
product with the same or a similar one if the original is out of
stock or discontinued. In that case EZELE pays the return cost.

PERSONAL INFORMATION

EZELE stores some of your personal data when you create an
account or place an order on www.ezelesweden.com, in order to
process your order and make checkout faster. You can change or
remove your personal information at any time. For full details
of how we handle personal data, see our Privacy Policy.

PRODUCT

EZELE reserves the right to change our product selection and
related information, revise prices and add costs. Despite high
quality product images, colour differences between the product
shown on www.ezelesweden.com and the product in reality may
occur due to the colour settings on your screen. Product images
should be treated as illustrations. We always aim to provide the
best possible product images and product information.

DELIVERY & FAULTY DELIVERY

Orders are processed within 1–2 business days after order
confirmation is received. Shipping is free on all orders within
Sweden. For Denmark, Norway, Finland and the rest of the EU,
shipping is free on orders over 2 000 SEK; below that it is
charged at the rate shown at checkout. Free shipping applies to
the delivery method marked as free; selecting a different
delivery method adds a fee.

All orders are sent with tracking. Orders normally arrive within
1–10 business days, but depending on the receiving country and
its customs handling, orders can take longer to reach the
destination.

EZELE offers worldwide shipping and we always try to choose the
most suitable shipping agency for your local address in order to
minimise lead time. All of our products are shipped from our
warehouse located in Sweden. Where your order has been delivered
to a local service point and you do not collect it in time,
EZELE has the right to charge you for any costs that arise.

If your order has been damaged during shipping, report the
incident immediately to contact@ezelesweden.com

Where you have received a faulty delivery or not what you
ordered, contact our customer support as soon as this is
observed. We will review your request and get back to you with
further information. EZELE will pay the return shipping cost,
but it is your responsibility to make sure the products are
returned in the same condition as you received them and packed
properly to avoid damage during return transport. If the product
is no longer available or has been discontinued, EZELE reserves
the right to cancel the purchase and issue a refund.

INTELLECTUAL PROPERTY

All intellectual property rights, including trademarks and
copyright, on www.ezelesweden.com are owned by EZELE. Any use of
the website or its content, including copying and storing such
content in whole or in part for commercial or other improper
use, is prohibited without the permission of EZELE.

USER CONTENT

EZELE may display user generated content from social media on
www.ezelesweden.com. EZELE does not claim ownership of rights in
such content, including images, photos, animations and videos.
Suspected violations of copyright or any other right, including
offensive user content, can be reported to our customer support.

RECALL OF ACCOUNT

EZELE may terminate your account or your use of
www.ezelesweden.com if any of these terms are intentionally
breached or suspicious behaviour is detected. Such termination
can be implemented without notice.